Frequently Asked Questions

Yes. We offer a fully functional free trial so you can explore every feature before committing. No credit card required to start.

Sticky Guest supports a wide range of accommodation types including hotels, B&Bs, hostels, apartments, villas, campsites, guest houses, resorts, and more.

No. Sticky Guest runs entirely in your browser — nothing to download or install. Works on desktop, tablet, and mobile.

You can log in from any device with a modern browser. Your data is synced in real time so your front desk and management are always looking at the same picture.

Every booking is validated against existing reservations in real time. If a room is already taken, the system alerts you before the booking is saved — no double-booking is possible.

Yes. Use the Advanced Calendar to drag and drop bookings to different rooms or dates. All changes are validated automatically.

It is a structured workflow that walks you through each part of a new booking — room selection, guest details, dates, payment, and confirmation — reducing errors and ensuring nothing is missed.

Yes. The Simple Calendar gives you an instant daily summary of who is checking in, who is currently in house, and who is checking out.

Yes. Each guest profile holds their stay history, preferences, special requests, and any notes your team adds — so every return visit feels personal.

Use the Guest List search to find any current, past, or future guest by name, email, or booking reference. Results appear instantly.

Yes. Guest profiles accumulate stay history over time. You can see how many times a guest has visited, their preferred room type, and any patterns that help you deliver a better experience.

Sticky Guest includes occupancy reports, revenue summaries, guest count breakdowns, financial exports, and more. All reports are ready to run — no configuration required.

Yes. Reports can be exported for use in spreadsheets or accounting tools. Scheduled delivery is also available so reports land in your inbox automatically.

The dashboard gives your team a live view of current occupancy and upcoming arrivals so they can plan cleaning schedules, room readiness, and check-in staffing without guesswork.

Yes. There are no lock-in contracts. Cancel any time with no penalty — your account remains active until the end of your current billing period.

Your data remains accessible until your subscription ends. We recommend exporting any records you need before your account closes.

We do not offer pro-rata refunds for unused time on monthly plans. Annual plans may be eligible for a partial refund — contact our team to discuss.

Yes. Invite staff and assign roles so your front desk, housekeeping lead, and management each have the right level of access.

Yes. Our team will help you import your existing guest records, room setup, and booking history so you are not starting from scratch.

We offer email support, a help centre with guides, and onboarding assistance. Reach us any time at care@stickyguest.com.