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Help Center
How can we help?
Step-by-step guidance for every feature in Sticky Guest.
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What's New
Latest updates, new features, and improvements to Sticky Guest.
Notifications
Understand and manage system notifications for bookings and account activity.
Simple Calendar
View all reservations for a selected date as a list — arrivals, departures, room numbers, statuses, and guest names. Auto-refreshes when any staff member makes a change.
Advanced Calendar
Birds-eye view with rooms as columns and dates as rows. Click empty cells to start a booking, drag reservations between rooms, and filter by room group.
Simple Calendar Settings
Configure the layout of the Simple Calendar — choose between a large monthly calendar or a compact date picker.
Advanced Calendar Settings
Control the number of days shown, column width, compact mode, and what text appears on reservation bars.
Create a Reservation
Step-by-step guide to the 5-step booking wizard: Dates, Rooms, Guest, Billing, and Confirm. Includes charges, payments, deposits, and email confirmation.
Search Reservations
Find existing reservations by guest name, date range, room, status, or confirmation code.
Cancelled Reservations
View and manage reservations that have been marked as cancelled.
Guest List
Browse all guests with filters for arriving soon, recently departed, or all guests. Search, sort columns, and open any record in one click.
Add a New Guest
Create a new guest record with name, contact details, address, preferences, and any custom fields your account has configured.
Search Guests
Find a guest quickly by name, email, phone number, or any other stored detail.
Guest Booking History
View every reservation linked to a particular guest — confirmation codes, arrival and departure dates — without manually searching reservations.
Combine Guest Receipts
Merge charges and payments from multiple stays into a single combined receipt document for a guest.
Export Guest Data
Export your guest list to a CSV file for use in other tools, mailing lists, or record-keeping.
Finance Summary Report
Summarises total charges, tax, and payments for bookings whose check-out falls within a selected date range. Filter by room, include or exclude tax.
Statistics Report
Shows Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), occupancy percentage, and rooms booked for a selected date.
Arrivals & Departures Report
Lists all guests arriving and departing on a selected date with reservation status. Exportable to CSV.
Guest Billing Report
Per-guest breakdown of all charges for bookings within a date range.
Guest Payment Report
Lists all payments recorded against reservations within a selected period.
Guest Deposit Report
Shows all deposits recorded against reservations within a selected period.
Outstanding Balance Report
Lists reservations with an unpaid balance so you can follow up before or after checkout.
Cleaning Report
Shows which rooms need cleaning based on checkouts and arrivals for a selected date.
Referral Report
Breaks down where your bookings came from based on the referral source recorded at booking time.
Reservation Report
Full list of reservations within a date range with key booking details.
Cancelled Reservation Report
Lists reservations that were cancelled within a selected date range.
Guest Report
Summary of guest activity and counts within a selected period.
Commission Report
Shows commission amounts due or paid across reservations within a date range.
Reservations by Guest Type
Breaks down reservation counts and revenue by the guest type assigned at booking.
Download Data as CSV
Export reservation, guest, or report data as a CSV file for use in spreadsheets or other systems.
General Interface Settings
Set your home view (Simple or Advanced Calendar) and navigation bar style. Settings are per-user and don't affect other staff.
Hotel Settings
Configure your property name, default check-in and check-out times, and other property-wide settings.
User Permissions
Control what each staff member can see and do — manage bookings, view reports, configure settings, and more.
Add / Edit a Room
Create and update room records with name, type, and notes. Rooms appear in both calendars and the booking wizard.
Add / Edit a Room Type
Create room types (e.g. Double, Twin, Suite) used to categorise your rooms and filter reports.
Add / Edit a Season
Define named date ranges for pricing seasons. Seasons can be linked to rate plans for automatic rate selection.
Add / Edit a Payment Method
Configure accepted payment methods (e.g. Cash, Card, Bank Transfer) available when recording payments on a reservation.
Add / Edit a Tax Rate
Set up tax rates applied to chargeable items. Supports primary and secondary tax configurations.
Add / Edit a Chargeable Item
Create pre-configured items (room rates, extras, fees) that can be added to reservation billing in one click.
Add / Edit a Booking Status
Create custom reservation statuses (e.g. Confirmed, Tentative, Checked In) with colour coding for the calendars.
Add / Edit a Guest Type
Define guest categories (e.g. Leisure, Corporate, Group) used for filtering guest lists and reporting.
Add / Edit a Referral Source
Add the channels your guests are referred from (e.g. Google, Booking.com, Walk-in) — used in the Referral Report.
Room Group Filters
View and manage room group filters used to show a subset of rooms in the calendars and arrival lists.
Add / Edit a Room Group Filter
Create a named group of rooms for filtering calendars and reports — useful for properties with multiple wings or floors.
Booking Custom Fields
View all custom fields defined for reservations. Custom fields appear in the Billing step of the booking wizard.
Guest Custom Fields
View all custom fields defined for guest records. Custom fields appear on the Guest step of the booking wizard.
Rate Calculators
Configure rate calculation rules applied when adding room charges to a reservation.
Referral Sources List
View and manage all referral sources available to assign to guests at booking time.
Integrations Overview
View connected integrations and add new ones. Available integrations include Zapier, SMTP email, and online availability feeds.
Zapier Integration
Connect Sticky Guest to hundreds of external tools via Zapier. Copy your public API key and enable the integration to start sending reservation data to your Zaps.
SMTP Email Integration
Configure your own email server so Sticky Guest can send confirmation and receipt emails directly to guests from your address.
Online Availability Feed
Publish your room availability to external online booking systems via a live availability feed URL.
Maintenance Tasks
View all maintenance tasks — outstanding repairs, scheduled cleaning jobs, and completed work — with status filtering. Active tasks block a room from being booked.
Add / Edit a Maintenance Task
Create a maintenance task for a room or area with a due date, status, and notes. Rooms with active tasks show as unavailable in the booking wizard.
Add / Edit a Maintenance Status
Create custom maintenance statuses (e.g. Open, In Progress, Completed) to track the progress of tasks.
Add / Edit a Commission Account
Set up a commission account for travel agents or booking partners who earn a commission on reservations.
Add / Edit a Commission Payment
Record a commission payment made to a commission account holder against one or more reservations.
Still need help?
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